Frequently asked questions
What does Vour Gifts do?
Vour Gifts provides event pages, QR codes, digital gift cards, gift records and payment facilitation through Razorpay.
How much is the platform fee?
A ₹10.00 digital-card/platform fee is charged per completed guest card and is disclosed in the price breakdown before payment.
Is the gift amount compulsory?
No. Guests choose a voluntary gift contribution within configured limits. It is not a charitable donation.
Who processes payments?
Payments are processed by Razorpay. Vour Gifts is not a bank, wallet or payment gateway.
When does the couple receive money?
Payment collection and recipient settlement are separate. Recipient transfers depend on Razorpay Route approval and onboarding. Settlements may be delayed by provider or banking systems.
Can I get a refund?
You can cancel checkout before payment is captured. After a payment is captured, email support to request a review. Requests are not approved automatically. The platform/service fee may be non-refundable after the digital card is generated or delivered, subject to applicable law. A gift already settled to the recipient may not be refundable. If a refund is approved, it is initiated within 5–7 business days of approval and credited to the original payment method. The time for that credit to appear depends on the payment provider and the bank.
Do you ship physical products?
No. Vour is a digital service. No physical product is shipped. Digital cards are delivered on the confirmation page, in the host event dashboard, and by email when email delivery is used.